Privacy Policy

Personal Information

We collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Service Details: Pickup and destination addresses, travel preferences, special requirements
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Communication Records: Messages sent through contact forms, email correspondence, phone call records
• Account Information: Login credentials, service history, preference settings

Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• Usage Data: IP address, browser type, device information, pages visited, time spent on site
• Location Data: GPS coordinates during service provision (with consent)
• Cookie Data: Information stored through cookies and similar technologies
• Service Analytics: Transportation routes, duration, service ratings

Third-Party Information

We may receive information about you from:

• Business Partners: Hotels, event organizers, corporate clients
• Payment Processors: Transaction confirmation and fraud prevention data
• Social Media: Public profile information when you interact with our social media pages

Service Delivery

• Provide luxury transportation services as requested
• Coordinate pickup and drop-off locations
• Communicate service updates and confirmations
• Process payments and billing
• Manage booking schedules and logistics

Communication

• Respond to inquiries and provide customer support
• Send service confirmations and updates
• Provide important service notifications
• Share promotional offers (with consent)
• Conduct customer satisfaction surveys

Business Operations

• Improve service quality and customer experience
• Analyze usage patterns and preferences
• Maintain security and prevent fraud
• Comply with legal and regulatory requirements
• Conduct business planning and market analysis

Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: Data transmission and storage using industry-standard encryption protocols
• Access Controls: Restricted access to personal data on a need-to-know basis
• Secure Servers: Protected servers with regular security updates and monitoring
• Staff Training: Regular training on data protection and confidentiality requirements
• Physical Security: Secure facilities with controlled access and surveillance

Data Retention

We retain your personal information for the following periods:

• Service Records: 5 years from last service for operational and legal requirements
• Contact Information: 3 years from last contact or until consent withdrawal
• Financial Records: 7 years as required by Singapore financial regulations
• Marketing Data: Until consent is withdrawn or unsubscription request
• Website Analytics: 2 years for performance analysis and improvement

Breach Notification

In the unlikely event of a data breach that poses risks to your rights and freedoms, we will notify relevant authorities within 72 hours and inform affected individuals without undue delay. Our incident response procedures ensure rapid containment and remediation of any security incidents.

Service Providers

We may share your information with trusted third-party service providers:

• Payment Processors: Secure payment processing and fraud prevention
• Technology Partners: Website hosting, analytics, and communication platforms
• Insurance Providers: Coverage verification and claims processing
• Legal Advisors: Compliance consultation and legal representation

Business Partners

With your consent, we may share information with:

• Hotels and Venues: For coordinated service delivery and reservations
• Corporate Clients: Billing and service reporting for business accounts
• Event Organizers: Transportation coordination for special events

Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority, or when necessary to protect our rights, property, or safety, or that of our clients or the public.

Data Subject Rights

Under applicable privacy laws, you have the following rights:

• Right of Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing

Exercising Your Rights

To exercise your rights, contact us using the information below:

• Email: [email protected]
• Phone: +65 6784 9512
• Mail: 12 Marina View, Asia Square Tower 2, Singapore 018961

We will respond to your request within 30 days. Identity verification may be required for certain requests to protect your privacy and security.

Marketing Preferences

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails, updating your account preferences, or contacting us directly. Essential service communications will continue as necessary for service delivery.

Types of Cookies Used

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Enable targeted advertising and conversion tracking
• Preference Cookies: Remember your settings and preferences